Back a step. We would like to show you a description here but the site won’t allow us. All our services will be set up so, once you’re in your. Control your services . You’ll then be able to use your same old phone to make. End day it's virgin media's equipment. I'm a moderator/staff could pick this up and follow up, that would be great. A power adaptor to plug into the Stream box and a power socket at the wall. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Options. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. Could you give le and orientation?. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. on 07-12-2022 16:39. We would like to show you a description here but the site won’t allow us. Each time promised either it will be collected by. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. Visit Virgin Media to find out more. The new fibre phone line is designed to work with the same phones as the old copper line. You need to post the equipment back to Virgin Media. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. I. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. When you see the ‘starting up’ screen, you can pull the tab out of the remote. totally mixed up text, email and the human operators - don't understand the English language. 2. . Returned kit - Yodel lost parcel? on 25-03-2022 10:21. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. We would like to show you a description here but the site won’t allow us. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. The Stream remote. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. by eddie778 • Just joined. Available with M50 broadband or faster. Hi, this is really on behalf of my 85 year old dad. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Options. Missing components when returning box to Virgin Media. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Hi As22 👋 thank you for joining the thread. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I have just received my returns packaging but I'm out of the country until mid December. Returning a Stream Box. Browse Virgin Media Virgin Media Community. Go to solution. Sort this out please. Forum; Apps. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Browse Virgin Media Virgin Media Community. This includes: The Stream box. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. agreement. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. . During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Alternatively, visit virg. r. services. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. There was no label in the box but searches revealed that I could recycle via. They have emailed to see someone is in the area and to book a collection date. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Options. . 2 Kudos. . but the box the tv360 and hub4 came in, you use to return the old kit. My Virgin Media App. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. hi. Hi Virgin I am returning equipment and I have to put the silver cap. Hello. Step by step guide to installing your Virgin Media broadband and Hub 3. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Manage Your Account. I have left virgin and been contacted to return my kit. An Ethernet cable – The. 34 and that this would be taken by direct debit. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Joining in. . SIM toolkit - Virgin Media Community - 5245119. day. Everything you need is posted to you. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Stay safe online. 2 July 2015 at 2:05PM in Phones & TV. If you need any help, please don't hesitate to let us know. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. phil55. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. 2 hours ago. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. they have not sent me a package to return the old kit in. SpeedWe would like to show you a description here but the site won’t allow us. ’. returns. your Boosters are paired. Now, the kit arrived but I have no subscription. Changes to Virgin Media prices 2023. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. . So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Currently equipment returns have been paused due to lockdown. If you're leaving Virgin Media, it will send you a postal. Yup this is another completely broken VM process. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Thank you both for your input and trying to help. Virgin Media;. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 3 weeks ago. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I had a receipt from him and never any comeback from Virgin. I'm sure they would have charged me if I was out when they arrived. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. hello007007 Posts: 149 Forumite. If we need to send you some new equipment or book an engineer. 2. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Hi, Apparently I'm only being sent a box to return my router. We would like to show you a description here but the site won’t allow us. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Excludes broadband faults and broadband network outages. Thank you in. Hi Yicheng, Thanks for coming back to me on this one. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. virgin media equipment return anything extra to receive one. . Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. And we know our customers, like you, are too. 0 Kudos Reply. The contract was for 12 months and at the end of the contract I cancelled it. Fibre to the home - not actually me, btw. . In which terminal I have to put the silver cap. Options. Step 3 - Label the box – a letter came with the. Manage Your Account. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. When referring to “agreement” we mean all of these things. 35 minutes ago. I recently signed up for Virgin Broadband. In your Stream kit you’ll find everything you need to get the Stream box up and running. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Joining in. . . However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. A large Virgin box has been attached to the outside wall my house without my permission. So why should I not recyle them instead ??? (not a serious question, but I am interes. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. What happens with this please? I'm intending to. We would like to show you a description here but the site won’t allow us. Account - Cable. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Then enter your email address, and click on email me my new label and follow the instructions. v6. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. No, you can keep using the same phone you’ve always used. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Account - Cable. byrnesv. Within that letter or email, we’ll also include information about any other changes we’re. I have not received the return kit I was promised in order to return VM equipment. Now all a sudden at 03. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. on 25-11-2022 12:11. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. You can also email [email protected] would like to show you a description here but the site won’t allow us. . Please can you confirm that the £40 c. We would like to show you a description here but the site won’t allow us. on 26-03-2023 08:51. I trust the bill will be cancelled when the kit. @Hannahman wrote:. We would like to show you a description here but the site won’t allow us. 1. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. I am putting a complaint in with ofcom along with all the evidence I have. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Once we cancel we got a letter asking us to. SpeedReturning your Virgin Media kit VirginMedia. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Step 4. So VM gave me another call today, seems like another person from retentions. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. My Virgin Media app: Requires compatible Android 7. QuickStart, set up and connections. Have waited in all day kit not collected - 5223593. We would like to show you a description here but the site won’t allow us. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Return Valérie for free with Canada Post. and Virgin Media really have no CLUE what they telling people. Control your services . . 2% on a yearly basis, driven by fixed and mobile service price rises. for the parcel you sent back? This is your proof that you sent it. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Returning kit. Virgin Media; My Virgin Media; Shop; Help;. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Then I for some reason go. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. When can - 5311065 - 2. See where this Helpful Answer was posted. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Entertain me;. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. The impossible task of fitting Virgin Media kit in the returns box . If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Chatter and. New 4K Ultra HD kit uses HDCP 2. Browse Virgin Media Virgin Media Community. on 01-03-2023 08:38. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. I have today 11th feb had the same original email we need to collect your kit. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The advice was to recycle the old hub. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. I terminated my Virgin Media service a few weeks ago. Reply. Hi. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Excludes broadband faults and broadband network outages. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Virgin Media want their box back - i dont have it. . It’s easy to Click & Collect your Virgin Media order with Yodel. Virgin Media. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. 2. That’s because while you're with us, you rent your kit, rather than own it. So I can help, I will send you an invite into a private,. away the old kit when they come round to do the upgrade. 2. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. . If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. 5 months ago I was upgraded from Hub 3 to 5. Not solved either. H. A power adaptor to plug into the Stream box and a power socket at the wall. I guess the first lady I talked to misinterpreted it. It's at least 7 years old! We would love. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The kit was collected and I received email confirmation of the collection. Forum; Apps. with Virgin Media and Virgin Media Payments. isn't big enough to take th. 3. Tivo. in the box it gives. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. They have just told me to take it to a recycling centre. 0 once you have your Quickstart box. Virgin Mobile. I second this . Virgin Media;. John-----I do not work for VM. 0 Kudos Reply. We have also have a virgin media broadband and tv package and we have a hub 3. Account - Cable. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. It has been very poorly attached and has caused damage. Pop the telly on: check its set to the correct Input and Virgin TV’s. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Sorry to hear there's an issue with a charge for failing to return equipment. Phone. We would like to show you a description here but the site won’t allow us. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. They said it should be 30 days to return so basically I hav. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Virgin Media services are only available in eligible Virgin Media network areas. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Y’all are right to be suspicious though!Scroll down and click on create new label. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I'm sorry to hear there is some confusion with your return kit. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. richardsch. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Just take it to a recycling centre, find your nearest. Existing Virgin Media customers will have to pay a fee in order. Follow the instructions on screen to finish your setup. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. So you won’t need to hop around. Simply ring our friendly customer service team. Although this question has appeared before the answers vary and I need definitive advice. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. thanks. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. You can return our kit at no extra cost. This promotion means you won’t pay the usual setup fee of £35. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. My Virgin Media App. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. We would like to show you a description here but the site won’t allow us. For my surprise, in the package of the hub 5, was another package to return the hub 4. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. £8p/m extra or included with Gig1 or Volt. Many thanks - 534135327. Your experience matters. That has been confirmed and was going to arrive in 3 working days. Networking and WiFi. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. However, despite my attempt to request for the return kit to be deli. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. QuickStart, set up and connections. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. It’s because the reconnection team says the request cannot be processe. Within that letter or email, we’ll also include information about any other changes we’re. Manage Your. Phone. 0 or iOS 12 or later mobile or tablet. Frazerdog123. If you possess a Virgin Media TV. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. SpeedWe would like to show you a description here but the site won’t allow us. The advantage of this would be less disruption to the property. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. super hub. Upgrading V6 boxes to 360. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Enjoy this video!Thank you for watching! Please. Virgin collected my equipment early last year. My VM account ended on 31st March. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. You can, if you prefer, print your. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Security matters. on 30-05-2023 22:29. . I have also been reminded each. Returning Virgin Media equipment. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. uk with required details but have. Stay safe online. Tip Set up all of your kit within 12. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. No setup fee. The new fibre phone line is designed to work with the same phones as the old copper line. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Then, drop it off at a Yodel store. Please follow this link to create a new pre-paid label to return it to us. The . The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Further exclusions & legal stuff apply. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Browse Virgin Media Virgin Media Community. 5. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Kit return 5 hours ago Have waited in all. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522.